Privacy Policy

Thai Travel and Tour ("The Company") is committed to protecting the privacy and confidentiality of our customers' personal information. This Privacy Policy outlines how we collect, 1 use, and safeguard your 2 information.

Communication with You

Thai Travel and Tour will primarily contact you via email and telephone. When contacting you by email, we will clearly indicate the subject of the email and may include a referral code for identification purposes. Our contact information, including email addresses and telephone numbers, is available on our "Contact Us" page. We strive to respond to your inquiries as promptly as possible, typically within 48 business hours.

Website Visits [www.thaitravelandtour.com]

Visitors can browse the services and products offered on [www.thaitravelandtour.com] without providing any personal information. If you wish to receive our newsletter and stay updated, you can subscribe through our website. You can unsubscribe from the newsletter at any time by clicking the "unsubscribe" link provided in each email. This action will automatically remove your name and email address from our mailing list.

We are continuously working to improve our website content and user experience. To achieve this, we use tools to analyze visitor behavior, helping us understand how our website is used and identify areas for improvement. The data we collect for this purpose includes:

Date and time of visit
Pages viewed
Duration of visit
Search queries
Internet service provider
Referring and exit links

Thai Travel and Tour may also track search and usage patterns of website members as part of our website security measures. We may use cookies to understand visitor behavior. When you visit our site, your device may receive cookies. The information we may collect through cookies includes:

IP Address
Web browser used to access our website
Web pages visited
Access time
Referring website

No Unlawful or Prohibited Use

All personal data you provide to Thai Travel and Tour will be used solely for our legitimate business purposes, with the aim of enhancing our products and services to better meet your needs, in accordance with applicable privacy laws. You warrant that you will not use our website for any purpose that is unlawful or prohibited by these terms, conditions, and this privacy policy.

In the course of your interaction with Thai Travel and Tour, you may provide us with personal information such as:

First name and last name
Address
Email address, telephone number, fax number
Identification card number (when required for specific bookings)

We will treat all your personal information as confidential in accordance with applicable data protection laws. We will retain email correspondence related to your transactions for record-keeping and to ensure the accuracy of our services. Records of our communication may be kept as a reference for all actions and requests.

Disclosure of Personal Information

Thai Travel and Tour is committed to protecting your personal information and will not share or sell it to third parties without your explicit consent, except in the following limited circumstances:

With Your Authorization: When you have specifically asked and authorized us to share your information to facilitate the services you have requested.
Transaction Processing: When it is necessary to share your information with our service providers (e.g., hotels, airlines, transportation companies) to process and complete your travel arrangements.
Legal Compliance: When disclosure is required by law, such as in response to a valid court order, subpoena, or request from other legal authorities. In such cases, Thai Travel and Tour will make reasonable efforts to notify you in advance, unless legally prohibited from doing so.

Thai Travel and Tours may engage third-party vendors to assist with the development, maintenance, and operation of our e-commerce platform and to provide resources or services on our behalf. These third-party vendors who have access to our systems and data are contractually obligated to maintain the confidentiality of your information. Similarly, any individuals or organizations acting on behalf of Thai Travel and Tour are also bound by confidentiality agreements. When we engage external organizations to provide support services, they are also required to adhere to applicable data protection laws and maintain the confidentiality of your information in accordance with our standards.

Security Procedures for Your Information

Thai Travel and Tour implements stringent security measures to protect your personal information from unauthorized access, damage, or loss. We continuously review and update our security practices to ensure the highest level of protection.

Maintaining the Accuracy of Your Information

Thai Travel and Tours is committed to ensuring that the information we hold is accurate, current, and complete, in line with commercial standards. We have procedures in place to correct any inaccuracies in your information upon your request. You can request corrections by sending an email to our administration at info@thaitravelandtour.com.

2. Complaint Policy and Resolution

Resolution of Complaints

To protect the confidentiality of individuals who file complaints, Thai Travel and Tour is committed to handling all complaints in good faith and safeguarding the complainant's identity and data. We will take reasonable steps to conceal names, addresses, and other identifying information during the initial stages of investigation. Access to complaint details and any associated personal data will be restricted to personnel directly involved in investigating and resolving the complaint. All individuals handling complaint-related information are responsible for maintaining its confidentiality and will not disclose it to unauthorized parties, except where legally required.

Complaint Process

Thai Travel and Tour will promptly review all complaints received. We will notify the relevant internal departments or external partners to investigate the facts and take appropriate corrective action. Thai Travel and Tour will periodically monitor the progress of the investigation and will inform the complainant of the outcome within a reasonable timeframe, free of charge.

Channels for Submitting Complaints

To ensure efficient handling, please provide a clear description of your complaint, along with your name, address, and phone number. You can submit complaints to Thai Travel and Tour through the following channels:

During Service: Contact us via telephone at +6685 840 7907 (If your complaint pertains to an ongoing service, such as a guide or hotel, please provide the guide's name or hotel details to expedite resolution).
After Service (Email): Send an email to info@thaitravelandtour.com. Please specify "Complaint" in the subject line and include any relevant reference numbers.

External dispute resolution mechanism

If customers are not satisfied with the dispute resolution process by our operator, customers can use the external method to settle the dispute. Department of Tourism’s Address
The National Stadium, RamaI Road, Wangmai, Pathumwan, Bangkok 10330
Tel. +66(0)2219-4010-17 Fax. +66(0)2216-6906
Email : webmaster@tourism.go.th
Download complaint form – http://tourism.go.th/subweb/details/6/700/23255
http://newdot2.samartmultimedia.com/home/contact Department of Business Development
44/100 Nonthaburi 1 Rd, Bangkrasor, Muang Nontaburu 11000 Thailand
Tel. 0-2547-5960 Fax. 0-2547-5973 (Trust Mark department)
Email : e-commerce@dbd.go.th
http://www.trustmarkthai.com/ecm/public/complaint/rule.html